We are huge advocates of the receptionist/admin role. We often express our compassion and understanding of all the receptionists’ and their responsibilities. This is reflected in several elements of our visitor management system where we aim to streamline reception tasks, giving them more time to dedicate to the things that really matter. So, what does visitor management really mean to your receptionist?
Here at WhosOnLocation it is obvious we have a whole lot of time for receptionists. Their job is multi-dimensional and often comes with a lot of weight on their shoulders. In the visitor management space inevitably we have the privilege of working closely with those who manage the front desk, and it is because of this contact that we have created a new level of affiliation with them.
The X Factor itself is hard to define, but that is what’s so great about it. It’s that little something that makes you go wow, but you can’t quite put your finger on just what it is. There is no doubt that these four have got that little something (a big something when they are put together) and there is no doubt that many receptionists have that little something too. Though their talent may not be singing and dancing, it is likely that it is their X Factor which has your visitors saying wow!
I think by now it is safe to say that I clearly love receptionists, and I obviously cannot stop raving about how valuable they are to any business. So when I point out tasks your receptionist currently undertakes that actually wastes your organisations time and money, its coming from a place of love and understanding.
During my three year degree, instead of partaking in extra-curricular activities on campus I decided to get some work experience. A few of the roles I landed were – as expected – ‘lowly’. They were administrative or working on reception. With these roles came names such as ‘the office b…..’ or ‘pretty young thang’.
We have great fun seeing the official titles of receptionists when deploying WhosOnLocation around the world. Given these amazing multi-tasking, ‘front of house’ gate-keepers are often the first contact that customers, visitors, suppliers, and contractors have with organisations. It is great to see that businesses are starting to really appreciate the role they play. An example of this is evidenced in the plaques and titles we see on reception counters around the world.